THE FINE PRINT

AUSTRALIA / AUD

Account Name - Techtel Pty Ltd
Bank Name - Westpac
BSB - 032 085
Account Number - 892 541

SINGAPORE / SGD

Account - Techtel (S. E. Asia) Pte Ltd
Bank Name: DBS Bank
Branch: 6 Shenton Way, DBS Building, Singapore 068809
Bank Code: 7171
Bank Account.: 007‐009203‐2
Swift No: DBSSSGSG

NEW ZEALAND / NZD

Account - Techtel Pty Limited
Bank Name - ANZ Banking Group Limited
Branch - Newmarket, 163 Broadway, Auckland 1001
Bank Account - 01-0194-0163579-00

When using a discount code PAYVIAEFT or INVOICEME to complete an order without immediate online payment, the following terms apply:

1. Purpose of Code
   This code is provided solely to enable customers to submit their order for manual processing and payment via Electronic Funds Transfer (EFT). It does not represent a discount or price reduction.

2. Order Processing

   • Once your order is submitted using the code, Techtel will review your order and issue a formal tax invoice to the email address provided.

   • The invoice will include EFT payment details. Delivery fees will be included or excluded depending on the delivery option you selected at checkout.

3. Delivery and Collection

   • If you select INTL DELIVERY QUOTE, EFT PAYMENT, SOFTWARE OR PICKUP, your order will be prepared for pickup from Techtel’s office at 64 Hotham Parade, Artarmon NSW 2064.

   • Please phone (02) 9906 1488 to confirm stock availability before collecting your order.

   • Orders requiring delivery will be dispatched once full payment has been received and cleared.

4. Payment Terms

   • Payment via EFT must be made within the timeframe specified on your invoice.

   • Goods and software will not be released or activated until payment has been received in full.

5. No Obligation Until Payment Received
   Submitting an order using the EFT payment code does not constitute a completed purchase or a binding sales contract until payment has been confirmed by Techtel.

A 2% Handling Fee is applied to orders paid through our online checkout. This fee helps cover the merchant processing costs charged by our payment providers for credit and debit card transactions.

This fee applies only to orders completed online using card payment methods.

Orders paid via EFT/Bank Transfer do not incur this fee. Customers choosing to pay by EFT may bypass the online checkout and complete payment via invoice instead.

Techtel aims to maintain transparent and sustainable pricing. The Handling Fee ensures we can continue offering secure, convenient online payment options while offsetting the rising costs associated with card processing.

Webshop Terms of Use

The Techtel Online Store is owned and operated by Techtel Pty Ltd (ABN 65 002 954 985).

​By using or otherwise accessing this site you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree to the Terms & Conditions it is advised that you do not use this site.

​1. Terms of Use

​Legal

Techtel controls and operates this web site from its offices within Australia. Our Terms of Use are governed by the laws of the State of New South Wales. You and Techtel agree to submit to the non-exclusive jurisdiction of the courts of New South Wales. You are responsible for compliance with applicable local laws, should you choose to access this site from another location.

​Revisions of Terms of Use

At any time, Techtel may choose to revise or amends its Terms of Use by posting revised terms on this page, effective immediately. In the event that any part/s of these Terms of Use is unable to be enforced, the remainder of the Terms are still in effect. Please visit this page periodically to view the latest Terms of Use to which you agree to be bound as they are implemented.

​Personal, Non-commercial Use

The Techtel Online Store gives permission for users to display, copy, download, print and distribute hard copy portions of this site, only in the following circumstances:

• To aid the process of placing an order on the Techtel Online Store, or making a purchase with Techtel through other means.

• To be referred to as a shopping resource.

• Without our prior written permission, you may not exploit any of the site materials for commercial purposes or other purposes that are not expressly permitted under these Terms of Use.

​Prohibited Conduct

You are not authorised, without the prior written permission of Techtel and each other owner of rights in content that you access via the site, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from that content.

No trade mark (whether registered or otherwise) that is contained on this site or otherwise used by Techtel may be used without our prior, specific, written permission or that of the trademark owner.

Please note that the permission granted to use material on the site terminates automatically if you breach any of these Terms of Use.

Protecting Your Log on Details

It is your responsibility to ensure the safekeeping of your user name and password. Techtel provides a secure connection for customer login however it is you who remains wholly responsible if your user name or password is used by an unauthorised person. You agree to release and indemnify Techtel in connection with any authorised or unauthorised use of your user name or password. Techtel reserves the right to suspend or cancel your account at any time without prior notice.

Security & Privacy

Techtel agrees to comply with its posted Privacy Notice. Please refer to this document for further details.

Personal information will not be revealed to external organisations or sold to third parties. We only share necessary data with secure, industry-standard service providers for the purposes of fulfilling orders on the Techtel Online Store and managing our customer relationships via our CRM platform.

General Prohibitions

Users of the Techtel Online Store must not upload, post or make available on the site through other means, any content which:

• Infringes or violates the rights of others (including but not limited to their privacy and intellectual property).

• Is unlawful, threatening, abusive, obscene, profane, vulgar, defamatory, invasive of privacy or which may harass or cause distress, inconvenience or incite hatred of any person.

• Restricts another user’s ability to use or enjoy the site, for whatever reason.

• Incites a criminal offence, gives rise to civil liability or that which violates any other law.

• Harms or alters the operation of the site, its servers or any other user’s computer systems (e.g. by transmitting a harmful component such as a computer virus, whether knowingly or not).

• Breaches codes, standards or content requirements enforced by any relevant authority.

• Indemnity

• Users agree to indemnify and will keep Techtel indemnified against any direct or indirect claim, demand, injury, damage, loss, expense, cost or liability made against or suffered by Techtel in connection with use of this site, a breach of the Terms of Use or of any rights of third parties.

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2. Purchasing from the Techtel Online Store

​Ordering Goods

Any order placed by you is considered an offer by you to purchase the particular item for the price (including delivery charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to either the goods being dispatched, or if not in stock, prior to when we order the item from our supplier.

Techtel may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices and information displayed on the Techtel website, Techtel reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order. We may request that you provide additional verification or information before accepting your order.  We currently only accept orders from (and ship to) the following regions within the South Pacific; Australia, New Zealand, Fiji, Papua New Guinea, Samoa, Solomon Islands, Vanuatu, New Caledonia, Tonga, Norfolk Island, Marshall Islands and East Timor.

Techtel reserves the right to restrict sales to retail quantities.

​Purchasing & Payment

For any purchases made on the Techtel Online Store, the purchaser must pay:

• The price associated with the relevant goods, as listed on the Techtel Online Store.

• The shipping fee as specified in the checkout process, or as quoted by Techtel should you request an alternate shipping quote.

  • All customer credit card details are safe and secure. Credit card details are not stored or collected by Techtel but are instead processed directly and securely through the Westpac PayWay payment gateway. All personal information provided to the Techtel Online Store is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that ensures the safety of data as it is processed over the Internet. At the present stage we are only able to accept payments via VISA, Mastercard, American Express, JLB or via bank transfer. Payment must be cleared in full before good are dispatched or ordered from suppliers.

Delivery

All orders placed on the Techtel Online Store are confirmed and accepted at the discretion of Techtel. With reasonable prior notice given to you, we reserve the right to vary prices in the event of price changes or an error in the listed price of an item. Techtel will request payment for increased prices, though you have the right to cancel your order with us so long as we are advised within 7 days of notifying you of the price increase.

Orders will be delivered to the address specified in the checkout process, within the agreed time frame, subject to their availability. If goods are not available within the time frame we will notify you as soon as possible.

Any person who receives the goods at the delivery address will be presumed to be authorised to receive the goods. It is your responsibility to ensure that an authorised party is available to receive the goods. If there is no one at the delivery address to receive the order, Techtel may charge you additional delivery fees.

Title & Risk          

Title to the items purchased on The Techtel Online Store only passes from Techtel to you when full payment has been received for the items. All risk in the goods passes to you upon delivery.

Returns Policy & Refunds

All items on the Techtel Online Store are subject to our posted Shipping & Returns Policy. Please refer to this policy for further details.

Product Information, Prices & Photos

Prices are all in Australian dollars (AUD) and exclude Goods and Services Tax (applicable to shipments within Australia only). Price and range of products on the Techtel Online Store may vary from those available through Techtel’s regular business operations.

Techtel aim’s to maintain up-to-date pictures and details of all goods listed, however, occasionally these may vary. It is recommended that you read the manual and/or instructions of the goods carefully before use. Images are included for illustration purposes only, the product you receive may differ.

Specials Items

All items listed within the Specials area of the Techtel Online Store are sold on a no returns basis. Specials Items are either new, ex-demo stock, or have minor aesthetic imperfections. Unless stated otherwise all items come with a 30 day return and refund only warranty to show good faith that the products are in good working order at time of sale.

Orders for these items are processed on a ‘first come, first served’ basis and we can therefore not guarantee order fulfilment at the placement of an order, or even after payment. If your order cannot be fulfilled, we will notify you by phone or email. If the Specials Item is sold out, we are not required to supply you with an alternative product and we have no liability to you whatsoever.

Disclaimer of Liability

Only to the extent permitted by law, Techtel will not be held liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including but not limited to loss of use, data, or profits, arising out of or in connection with:

• The reproduction or repurposing of the contents of the Techtel Online Store.

• Goods supplied by Techtel under these Terms of Use.

• A failure or omission on the part of Techtel to comply with its obligations under these Terms of Use.

Disclaimer of Warranty

Use of the Techtel Online Store is at your own risk. All content contained within the site is believed to be accurate and reliable at the date the information was placed on the site. Techtel gives no warranty as to the accuracy of the information contained on this site, including that which relates to the products available for purchase. To the extent permitted by law, including any non-excusable statutory obligations, Techtel will not be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information presented on the Techtel Online Store. To the extent permitted by law, Techtel expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

Limitation of Liability

Our total liability to you (if any) in connection with this site, or with these Terms of Use or any goods or services supplied under them, will be limited, at our discretion, to:

• Repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this.

• The amount paid by you.

• Rights We Cannot Exclude

The above disclaimer and liability limitation do not exclude any rights, which by law may not be excluded, including but not limited to your rights under the Trade Practices Act.

Termination

Techtel may terminate your ability to purchase goods from this site at any time without due notice. All restrictions and limitations of Techtel’s limitations will still apply beyond termination.

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3. Techtel’s Fair Trading Policy

Techtel is committed to complying with the various Trade Practices Acts and Fair Trading Laws. We welcome your feedback regarding our accordance with these regulations.

4. Techtel’s Compliance Policy

Techtel agrees to comply with all relevant laws and regulations. Management will be trained to ensure compliance and staff will be informed of any updates to the relevant laws and regulations.

5. Techtel’s Disclaimer

Techtel does not accept any liability whatsoever in respect to the accuracy or completeness of any of the data contained on the site, nor does the provider of the data – any use of this information is at the user’s risk. Techtel will also not accept any liability for interruptions, delays, omissions, errors (including those resulting from negligence), recording, processing, storing or dissemination of the information on the Techtel Online Store.

The Techtel Online Store contains links to third party sites. Links of this kind do not represent an endorsement or recommendation by Techtel as to the suitability or accuracy of any information contained in such third party sites. Use of these websites is at your own risk.

6. Techtel’s Copyright Statement   

Information on the Techtel Online Store may be used or copied for personal reference only. Techtel strives to ensure that all information posted on the site is correct at the time it is uploaded. We cannot however guarantee the material’s accuracy so the information is to be used at your own risk. You may not reproduce or publish the information in any other way or by any means without prior consent from Techtel.

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If you have any questions or require further information relating to the contents of the Techtel Online Store please contact Techtel at shop@techtel.com.au or by calling +61 (0)2 9906 1488.

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

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We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

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We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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What we collect

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

• Profile information (specifically your name and email address) securely provided by third-party identity providers if you choose to use features like 'Sign in with Google' on our website.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

• We may use reputable third-party service providers (such as Customer Relationship Management platforms and email marketing software) to store your information and communicate with you. These service providers may host data on secure cloud servers located outside of Australia. By providing your information, you consent to this secure third-party storage.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

• You may opt-out of our mailing list at any time. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind by clicking the 'Unsubscribe' link at the bottom of any of our promotional emails, or by emailing us at info@techtel.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at info@techtel.com.au. We will promptly correct any information found to be incorrect.

Shipping

• Orders are released for dispatch only upon receipt of cleared payment in full. If the item is not in stock then it will only be ordered from the supplier upon receipt of full payment.

• This website currently supports shipping to Australia, New Zealand, Fiji, Papua New Guinea, Indonesia, East Timor, Solomon Islands, Samoa, Tonga, New Caledonia and Vanuatu. Prices are all in Australian dollars (AUD) and exclude Goods and Services Tax (applicable to shipments within Australia only). All freight costs will be shown as you proceed throughout the checkout process. Customers are able to request an alternate shipping quote should their country not be listed or if a different mode of shipment is desired.

• We aim to dispatch in-stock items within three working days of receipt of payment. For larger orders, custom orders and back-orders, please allow 15-20 days. If expected delivery time is outside 20 days we will contact you to confirm your acceptance of the expected time frame.

• Unless you instruct us otherwise, orders which are unable to be filled from in-stock items may be delivered in instalments.

• For items under 10kg we generally ship by way of Registered Australia Post. For larger shipments within Australia we will use Toll Ipec and for international orders we will ship via DHL, however, which freight company is used is subject to change at any time.  

• The deposit of goods with our nominated carrier for shipment constitutes supply for the purposes of this agreement, and, as a consequence, all risk associated with the loss of, or damage to, goods in transit rests with the purchaser. Similarly, the costs of, and sole responsibility for, transit insurance rests with the purchaser.

Returns

• No claim of discrepancy of order or pricing will be recognised after 7 days of receipt of goods. All returns must be confirmed by phone or email.

• Returns are at the purchasers expense, in new or saleable condition with the packaging and seals intact.

• A restocking fee of 20% will be charged for any incorrectly ordered goods.

• If an order is found to be incorrect as a direct result of error on the part of Techtel, the goods will be resupplied and any extra freight will be covered by us.

Clearance items sold on the Techtel online store are typically ex-demonstration units or stock that may have been opened. Original packaging may be damaged or replaced, and cosmetic wear may be present.

Product images may not depict the exact item supplied. Accessories, packaging, or additional components shown in images may not be included, unless expressly stated in the product description.  

Clearance items are sold on an “as-is” basis and manufacturer warranties may no longer apply or be available.

Techtel provides a 90-day money-back guarantee on clearance items, subject to the following conditions:

• The guarantee does not cover damage caused by misuse, mishandling, or improper installation after receipt.

• All clearance items are inspected and tested by Techtel prior to dispatch.

• Returned items will be assessed by Techtel technical staff to confirm the item is in the same condition as supplied.

• Refunds or exchanges are subject to the outcome of this technical assessment.

Techtel reserves the right to refuse a return or refund where damage, misuse, or condition changes are identified.

If you have submitted your information via our website or a Single Sign-On prompt (e.g., Google) and no longer wish to be contacted by our team, you can opt out at any time. Simply click the "unsubscribe" link included in any of our marketing emails, or contact us directly to have your profile removed from our active database.